By Penny Sansevieri
These days, everyone talks about free
content. "Give it away!" they say, but does this really work? Well, yes and no.
As with anything, there has to be a strategy.
Last Saturday I was on my
morning run through our neighborhood and I noticed a number of garage sale signs
(that's tag sale for those of you back east). One of the signs had a sign
beneath it that read: We have free stuff! As I ran though the neighborhood I
passed that house and noticed they put all their free stuff in the "Free zone"
and already, even at that early hour, hoards of people were migrating there. I
passed the other garage sales which were doing OK, but not great. Clearly the
one with the free stuff pulled more people, but did it actually sell more paid
merchandise? Yes. I checked in with the sale after my run to find most of the
good stuff gone (note to self: shop first, exercise later). When I talked to the
homeowner they said that the free stuff went fast, but as I noted each time I
passed by, it wasn't junk stuff, it was actually good enough to make the garage
sale shopper feel like they got a real deal. If it's junk and it's free, it
doesn't really matter.
What's the lesson here? Free stuff can help you
sell more of the paid merchandise, but you have to be careful, because some
people just want freebies and that's fine. But they are not your customers. Here
are some ips to help you maximize the use of free:
- Why
free? The first question you should ask yourself is why are you doing
this? If you aren't sure, then free might not be right for you. Free content
should be offered to help further your message, build a list, and get new people
into your marketing funnel. If your model isn't set up this way, maybe it should
be. If you aren't interested in this kind of a marketing model, then free
probably isn't your thing.
- Define how free
can help: Figure out why you want to give free stuff. As I mentioned
above, getting clear about your model will help determine if a free product is
even worth your time. If it is, then you need to figure out how it will help
you. As an example, we have a lot of free stuff on the Author Marketing Experts,
Inc. site (www.ameauthors.com)
but the free for us is designed to build trust. Distrust is rampant online, and
in particular, in the book promotion and publishing industry. There are a lot of
scams out there and so trust is important. Our free stuff builds our mailing
list, yes, but it also builds trust.
- Make sure it's
really free: A lot of people have content that is purported to be free
when it's not really free. What I mean is that you get a sliver of it, not even
a piece really worth mentioning, but the stuff you want is something you have to
pay for. If you want to do free, make it free. Find something of value and give
it to your customers.
- Make it
something your end user wants: As I've mentioned a few times, make sure
the free is something people want. If it isn't you a) won't bring in the right
crowd of people (you'll end up just getting the freebie hunters, and b) you
won't build your mailing list as fast. So, for example, give your readers
something really substantial like an e-book or tips, or a workbook. Virtually
any electronic product is easy to create and deliver. When I changed our freebie
on the Author Marketing Experts, Inc. website, we quadrupled our sign-ups. So,
what was the freebie? 52
Ways to Sell More Books. Now, as an author, isn't that appealing to you?
Exactly my point.
So, what if you've
written a fiction book? Well, consider this: 83% of Americans want to
write a book, so what if you gave them a free how-to guide? You don't even have
to create this yourself, you could partner with someone who has already created
this. If you don't like that idea, consider (for those of you in the historical
fiction market) doing a did-you-know piece on the history you're referencing in
your book. The idea here is to a) give value, and b) give your readers something
they will care about. Also, whenever possible, give your readers something they
need to keep so it will remind them of you and your book: tip sheets, workbooks,
reference charts. All of these things are pieces that your consumer may keep,
which can keep you top of mind.
- Take
names: You should never give free away without asking for an email
address. I see people do this all the time; they have a ton of free stuff but
never collect emails. If that's the case, the freebies you are offering may be
of great value to your end user but they won't matter to your marketing. Get
emails. It's called an ethical bribe. You get something (their email) and give
them something (the free stuff).
- Make it easy to
get: Don't make free difficult. What I mean is make it easy to get your
free stuff. If people have to jump through hoops, they won't do it and the free
stuff won't matter. For example - put your free stuff on your home page, or at
least have a link to it, though I recommend using free stuff as an ethical bribe
(as a way to get sign-ups for your newsletter). When you ask for their email,
make it easy. A simple click or two is all it should take. Then, don't ask for
too much information. If you ask me for my address, birthday, and whatnot I
doubt I will want your free stuff that badly. Shorten the staircase. If you make
it complicated, it's not really free. Just bait. If you bait your consumer in
this fashion. You'll lose them.
- Make the free
stuff work for you: If you give away something, make sure that it works
for you. What I mean is that when you get our free stuff, we always make sure
and remind folks of who we are and what we do. For a while we had a free Twitter
e-book that always went out with our product catalog embedded in it.
- Call to
action: Make sure that your free stuff has a call to action. You are
collecting names and email addresses and building your list, that's great. But
what do you really want people to do? Define what you want them to do, and then
include your call to action in the free stuff. Let's face it, it's a good piece
- designed to help your reader - but it must also help you. It's OK to promote
your book on the last page, or encourage folks to do a consult with you if
that's what you offer. You can also offer specials and change these periodically
in the giveaway.
- What will you
give? People often ask me what you should give away, and I say, it
depends: Who is your market and what do they want? Now, on our site you'll see
52 Ways to Sell More
Books, which is an e-book we offer when you sign up for our newsletter.
Do our folks want that? You bet. Why? Because they are authors and authors want
to sell more books. A special report or e-book always makes a great freebie,
maybe you have a white paper that you did on the industry; if so, offer it as a
freebie.
- Follow
up! The best kind of free stuff is, as I like to call it, the gift that
keeps giving. Auto responders are a great system but often underutilized when it
comes to marketing. If you are collecting names and then never contacting your
prospects again, what's the point? Our 52 Ways to Sell More Books
is delivered over several weeks, and then when we're done, we deliver more
quality content. People need to be reminded, and reminded again. Now, you can
also funnel folks into your newsletter as I mentioned earlier. I do both. We
have the auto responder and the newsletter. Think it's too much? Maybe, but our
market wants information. Define what your market wants and then give it to
them. If a newsletter and an auto responder is overkill, then scale it back. No
one knows your market like you do.
The real key here is that free stuff can work well for you
in so many ways, but free stuff without a goal is just free. Great to get free
stuff, right? But then how is all of this hard work going to pay off for you?
If you still aren't a believer of free, try it for 90 days and see if it
doesn't change your life. If you do it right, free will monetize your audience
like nothing else will. The biggest reason is that in an age of pushing things
on consumers, your audience really wants to sample what you have to offer before
they buy. Free is a great way to do that. It's also a great way to stay in front
of your audience, build trust, and develop a loyal following.
How would
you like a free marketing evaluation of your book? Find out how by emailing me!
penny@amarketingexpert.com
Wishing you publishing success,
Penny & Everyone at AME
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Penny
C. Sansevieri, Adjunct Instructor NYU Author Marketing Experts, Inc.
http://www.amarketingexpert.com/
Find me on HuffPo: http://www.huffingtonpost.com/penny-c-sansevieri Ready
for your own success? Ask us about the 10 Bestsellers we've worked on! Will your
book be next?
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